Updater never sees the player
Change the cable, then the USB port. Avoid hubs. On Windows, install the MediaTek driver from the driver page.
Restore guide · Innioasis PR1
Restore Original Software on Innioasis PR1
A clean return to the software the player shipped with. Use it after a failed update, before selling the player, or whenever a custom system is not for you.
Install guide for your computer
Restore Original Software on your PR1 with your computer
Pick the guide for the computer you are using. Every version has the platform setup, Updater CE steps and the way back to stock.
What you need
- A Windows, macOS or Linux computer. Updater CE runs on all three.
- The USB data cable that came with the player. Charge-only cables will not work.
- The official
rom_pr1.zippackage, which Updater downloads for you, or a copy from the PR1 archive if you prefer to flash by hand. - Charge in the player. A restore that loses power is the only common way to make a bad situation worse.
This replaces the system and erases internal storage. Copy music, recordings and photos to a computer first.
Route A: Updater CE (recommended)
- Install Innioasis Updater CE and open it.
- Set Device Model to PR1. The model must match the player exactly.
- Choose Original Software in the Software list.
- Pick a release. The newest stable build is the safe default.
- Press Install / Restore and wait while the package downloads and extracts.
- Power the player fully off, then connect the USB cable only when Updater asks.
- Do not touch the player or the cable until the success message. Disconnect and start the player.
Never choose a different model to
"make it work". A PR1 needs a PR1 package. Mixing
models is how players end up needing a manual recovery.
Route B: SP Flash Tool (manual)
Use this when a computer cannot run Updater CE, or when you already have the package and prefer the classic tool.
- Download
rom_pr1.zipfrom the PR1 archive and unzip it. - Keep the scatter file next to the images. Do not rename or move the images.
- Open SP Flash Tool, choose Download Only, and load the scatter file.
- Power the player off, press Download, then connect the cable.
- Wait for the green success mark before disconnecting.
The SP Flash Tool guide covers drivers and the Windows prompts in more detail. On Linux and macOS, Updater CE is the easier route because it brings its own USB handling.
After the restore
- Disconnect the player and let it start on its own.
- Choose your language and set the clock.
- Reconnect to Wi-Fi or Bluetooth if you use them.
- Copy your music back. The transfer guide has the folder names.
If the player starts but the screen, wheel or buttons still misbehave, the restore worked; that is a hardware or setup question, not a software one. The troubleshooting guide is the next stop.
If it does not work
The flash stops early
Reconnect, charge the player, and start again. Do not switch to a different model's package.
The player stays black
Charge for an hour, then hold power for ten seconds. If it is still dead, read the recovery guide before trying again.
Questions people ask
Will this delete my music?
Yes, internal storage is erased. Files on a microSD card usually survive, but copy them somewhere safe first.
Can I go back to Rockbox afterwards?
Yes. Restoring Original Software is not a one-way door; the custom software page for your model can install it again.
Do I need the Type A / Type B setting?
Only the Y1 has that choice, and only for Original Software. Every other model uses a single package.